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Verified order lookup
The Shopify action requires both order number and checkout email before reading the matching order.
Keep product questions, delivery policies, and verified order information close to the conversation. Give shoppers a clear next step.
Answer from your published delivery policy. Use a verified store connection for private order details.
Illustrative support pathsCustomers expect immediate answers about delivery, returns, and order status, but a general AI model cannot safely infer a private store record.
Evnao separates policy knowledge from live customer data and escalates when a verified result or human decision is unavailable.
The Shopify action requires both order number and checkout email before reading the matching order.
Published shipping, return, warranty, and product information grounds general answers.
Evnao never fabricates a refund result; write-capable actions require explicit approval and idempotency.
Agents see the customer request, source, knowledge, and verified business result together.
A customer asks about an order or policy.
Evnao collects only the fields the lookup requires.
The connected store returns the matching record.
Evnao replies or hands the case to a person.