Knowledge you can maintain
Your business changes. Review sources and keep the information behind your answers current.
Follow the conversation. See how knowledge, permissions, and your team work together inside one system.
Channel → workspace
Messages from supported channels enter the workspace and remain attached to the conversation. Workspace identity and access permissions are checked before processing the request.
Read the related guideYour business changes. Review sources and keep the information behind your answers current.
Connected tools and channels have defined settings, with approvals where the workflow requires them.
AI can be wrong. Keep team review and human handoff part of how you operate.