01
Articles and FAQs
Draft, publish, update, and remove business-owned answers with explicit visibility state.
The platform/Knowledge baseYou already know.
You already know.
Now your AI can, too.
Turn your documents, articles, and website into a useful starting point for every answer. You decide what’s ready to share.
From source to answer
DOCUMENT / EVNAO KNOWLEDGE
The answers you already trust.
Bring PDFs, DOCX files, and written articles into your knowledge library.
Published passages can ground customer answers.
An answer is only as good as its source.
A general model does not know a business’s current policies, products, or procedures and can sound confident while being wrong.
Evnao searches your workspace’s published answers and ready sources for information relevant to the customer’s question.
02
Document import
Supported text, PDF, and DOCX sources are parsed, indexed, and shown with recoverable errors.
03
Website sources
Approved same-origin pages can be imported and resynced with bounded crawling and source status.
04
Relevant knowledge
Search uses published answers and ready sources from your workspace. Review replies and add missing information when the source material does not answer a question.
- 01
Connect
Add a source the business approves.
- 02
Index
Evnao parses and stores searchable sections.
- 03
Retrieve
The question matches relevant published context.
- 04
Review
Owners inspect gaps and improve the source material.