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A queue you can act on
Search, status, priority, ownership, and source remain attached to each conversation.
Bring your conversations into one clear workspace. See who needs help, who's taking care of it, and what comes next.
Website · Support team
Search, status, priority, ownership, and source remain attached to each conversation.
Customer, AI, and agent messages stay in chronological context with notes kept internal.
Agents can request a draft or summary without silently sending it to the customer.
Taking over pauses automated replies and exposes the conversation to the assigned team member.
A website or provider message enters the shared queue.
Status, priority, source, and ownership make the next action clear.
AI answers or an agent replies through the original channel.
The resolved thread remains searchable and informs knowledge work.